Rodents were crawling around a downtown Dallas Chipotle in the West End Historic District on Tuesday.
A Facebook video showed one rodent scurrying across the ground, another climbing the wall and a third limp on the ground at the restaurant in the 200 block of North Market Street, near Elm Street. Customer Bahadir Han Koseli uploaded the footage, which had been viewed nearly 115,000 times as of Wednesday afternoon.
“Rats fell from the ceiling at Chipotle in the West End,” he wrote. “That brought a quick end to lunch. Management didn’t do anything while we were there but apologize.”
Koseli appeared to have removed the Facebook post Wednesday afternoon, but the video remained on Twitter.
Chipotle corporate said they were mice that got into the restaurant from the outside.
Management removed them before contacting professionals who found a small structural gap, which is believed to be the access point and is being repaired, Chipotle Mexican Grill Inc. spokeswoman Quinn Kelsey said.
“This has definitely been high on our radar since yesterday, and we’ve been in close touch with the customer to offer our sincerest apologies and to make it right,” Kelsey said. “This is an extremely isolated incident, but of course it’s never anything we’d want our customers to encounter.”
The Denver-based company has tried to regain the public’s trust after several health-related incidents in the past few years, most notably an E. coli outbreak in 2015.
Recently, one of its restaurants in Virginia closed after some illnesses reported by customers that were consistent with norovirus, a virus from contaminated food that can cause stomach pain, nausea and diarrhea, according to the Centers for Disease Control and Prevention.
But the Dallas Chipotle has received stellar food inspection scores the past three years.
In January, the city gave the restaurant a score of 94 out of 100, which means “very good,” according to the scale.